Our Values
Inspiring confidence in learners
Our learning materials are designed to help people learn at their own pace and provide them with plenty of support along the way, so that they quickly gain confidence in speaking, listening and writing in another language.
Quality of learning materials
We work with the best authors, education and English Language experts to ensure the high quality of our teaching materials. We provide excellent training and support for our tutors allowing them to effectively deliver our programmes worldwide.
Providing excellent customer service
Great customer service does not just happen – we work hard at it. We believe that our customers come first, and we strive to help them achieve their goals. Whether that is a parent who has enrolled their child on a Pingu’s English course because they want to give them a better future, or an adult learner who wishes to improve their career prospects – they are all equally important to us.
Putting people first
We feel that learning any language requires a very ‘human connection’ – communication is key to everything we do as ours is a very people based business. That is why we employ the best tutors, conversation class teachers and centre staff – they are friendly and personable, and most importantly, focused on providing the customer with an enjoyable and fun learning experience.
